Valley-Hi Honda

Position Overview

We are looking for a detail-oriented and customer-focused Parts Counter Person to support daily parts operations and help ensure internal and external customers receive accurate, timely service. In this role, you will assist with parts identification, order processing, inventory support, and communication with technicians, service teams, and customers.

Responsibilities

• Assist customers and internal team members in identifying and locating the correct parts and accessories.
• Process parts orders accurately and in a timely manner.
• Receive, inspect, stock, and organize incoming inventory.
• Maintain accurate records of parts transactions, returns, and special orders.
• Provide quotes, verify pricing, and communicate availability or lead times as needed.
• Support inventory counts, cycle counts, and general stock control efforts.
• Work collaboratively with service, sales, and warehouse teams to ensure smooth operations.
• Help maintain a clean, organized, and professional parts counter and storage area.

Qualifications

• Previous experience in a parts, retail, warehouse, automotive, equipment, or similar customer service environment preferred.
• Strong attention to detail and accuracy in data entry and order processing.
• Effective communication and interpersonal skills.
• Ability to learn product lines, part numbers, and inventory systems quickly.
• Basic computer skills and comfort using point-of-sale or inventory management systems.
• Ability to stay organized and manage multiple tasks in a fast-paced setting.
• High school diploma or equivalent preferred.

Desired Skills

• Customer service mindset with a professional and helpful approach.
• Problem-solving skills and the ability to research part compatibility or alternatives.
• Experience handling returns, warranties, or special orders.
• Familiarity with inventory control and stockroom procedures.

Work Environment

This position may involve working in a parts counter, showroom, warehouse, or shop environment. The role may require standing for extended periods, occasional lifting, and coordination with team members across departments.

What We Offer

• Opportunities to build product knowledge and grow within the organization.
• A collaborative team environment focused on service and accuracy.
• Training and support to help you succeed in the role.

Equal Opportunity Statement

We are committed to providing an inclusive and respectful workplace. Employment decisions are made based on qualifications, experience, and business needs, without regard to any protected characteristic.